We have a 7-days return policy, which means you have 7 days to request a return (starting from the day we have received notification from the shipping company that the parcel has been successfully dispatched to the client's indicated shipping address or pick-up location).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging and with receipt or proof of purchase. Please note that we only accept returns/exchanges for defective, damaged or broken items which current state is attributed to our mishandling.
Before you start a return, we advise the client to first contact us at firstname.lastname@example.org in order to assess the situation.
The client should be aware that the handling and shipping costs induced will not be covered by Universe Beauty. Items sent back without first requesting a return will not be accepted.